There are always things that are should not to be said to your clients
or potential leads. Clients will always differ from the most difficult
ones’ to the best ones’ you have ever had. Here are some usual mistakes
our sales reps make
1. Never say or admit to your clients that your business is not doing well.
2. Do not talk to your client about your personal problems
3. Do not promise something you cannot fulfill
4. Never be rude to your client even if the client is bluntly rude to you
5. Do not try to talk down the competition
6. Never say “we cannot”. Find the way to explain the inability to perform something without saying “cannot” or “not able to”.
7. Never say “maybe” or “might” – nothing indefinite
8. Do not make excuses
9. Never tell the client how to run their business or give an advice on how to do it better
Original article: http://www.amrocket.com/blog/Things_not_to_say_to_your_clients
1. Never say or admit to your clients that your business is not doing well.
2. Do not talk to your client about your personal problems
3. Do not promise something you cannot fulfill
4. Never be rude to your client even if the client is bluntly rude to you
5. Do not try to talk down the competition
6. Never say “we cannot”. Find the way to explain the inability to perform something without saying “cannot” or “not able to”.
7. Never say “maybe” or “might” – nothing indefinite
8. Do not make excuses
9. Never tell the client how to run their business or give an advice on how to do it better
Original article: http://www.amrocket.com/blog/Things_not_to_say_to_your_clients
No comments:
Post a Comment